Fluentgrid

Privacy Policy

Last Updated: 05 August 2025

FLUENTGRID LIMITED

Digital Utility Transformation | Smart Governance | Trusted Data Custodian

1. Introduction

At Fluentgrid Limited ("Fluentgrid", "we", "us", or "our"), we are committed to protecting the privacy of individuals whose data we collect or process in the course of delivering digital utility, smart city, and IT-enabled services across geographies. This Privacy Policy outlines our practices related to the collection, use, sharing, retention, and protection of your personal information when you interact with our websites, platforms, products, services, and related infrastructure ("Services"). By accessing or using our Services, you agree to the practices outlined in this policy. If you do not agree with our policy, please refrain from using our Services.

2. Scope and Applicability

This policy applies to:

All users visiting www.fluentgrid.com or associated subdomains
Clients, prospects, employees, vendors, contractors, and service partners
Individuals whose personal data is processed by Fluentgrid across our offices and data centres located in India, the Middle East, Southeast Asia, Africa, Europe, and North America

3. Information We Collect

A. Information You Provide

We may collect information when you:

Fill out contact forms or inquiries
Apply for jobs on our careers portal
Register for our events or webinars
Subscribe to newsletters or alerts
Engage in contractual discussions

This includes:

Name, email, contact number
Organisation name and job title
Business or billing address
Identity documents (for onboarding)
Project or engagement-specific data

B. Information We Collect Automatically

IP address and location metadata
Device type, OS, browser type/version
Log data on usage and interaction patterns
Cookie identifiers and analytics data

4. Use of Personal Information

We use your data for purposes such as:

Delivering and enhancing our services and platforms
Supporting customer engagements and projects
Communication, alerts, and updates
Legal, compliance, and audit purposes
Recruitment and workforce management
Customer and partner relationship management (CRM)

We also use aggregated or anonymised data for analytics, industry research, and reporting.

5. Legal Grounds for Processing

Processing is carried out based on:

Consent
Contractual necessity
Legal obligation
Legitimate interest

Where local laws require explicit consent (e.g., GDPR), we obtain it prior to data processing.

6. Data Sharing and Disclosure

We do not sell personal data. We may share data with:

Fluentgrid subsidiaries, affiliates, and global delivery centres
Technology partners and subcontractors under NDAs
Legal, regulatory, or government entities (where mandated)
Service providers (e.g., cloud hosting, analytics tools, HR platforms)

Cross-border transfers will follow legal frameworks such as:

Standard Contractual Clauses (SCC)
Data Processing Addendums (DPA)
Binding Corporate Rules (BCRs)

7. Compliance with Global Data Protection Laws

Fluentgrid aligns with leading data protection regulations, including:

India - Digital Personal Data Protection Act (DPDP Act)
EU/UK - General Data Protection Regulation (GDPR)
US - CCPA, HIPAA (if applicable)
UAE - Federal Data Protection Law No. 45 of 2021
Singapore - Personal Data Protection Act (PDPA)

Each regional office adheres to both corporate policies and local legal mandates.

8. Data Retention

Data is retained only for as long as necessary to:

Fulfil contractual obligations
Meet legal/regulatory requirements
Enable audit, legal, or security reviews

Once no longer required, data is securely deleted or anonymised.

9. Security Measures

We implement robust security controls including:

IEncryption (at-rest and in-transit)
Access control and role-based permissions
Data masking and tokenisation (where applicable)
Multi-Factor Authentication (MFA)
Regular vulnerability assessments (VAPT)
SIEM-based monitoring and alerting

Our systems comply with ISO 27001, NIST, and other relevant cybersecurity frameworks.

10. Cookies & Web Technologies

We use cookies and similar tracking technologies for:

Website analytics
User session management
Improving user experience

You can manage your cookie preferences via your browser settings. Disabling cookies may impact some functionality.

11. Data Subject Rights

Depending on jurisdiction, you may have the right to:

Request access to your personal data
Rectify or update data
Withdraw consent
Request data portability
Request deletion (Right to be Forgotten)
Object to processing or profiling
Lodge a complaint with a Data Protection Authority (DPA)

You may contact us at privacy@fluentgrid.com to exercise your rights.

12. Governance and Oversight

Fluentgrid's Data Privacy Governance Team ensures:

Enterprise-wide compliance monitoring
Privacy-by-design principles in development lifecycle
Periodic training and awareness campaigns
Regular audits and gap assessments

A dedicated Data Protection Officer (DPO) oversees compliance and grievance redressal across jurisdictions.

13. Amendments

This Privacy Policy may be revised periodically. Updates will be posted on this page. For material changes, we will notify users proactively through email or on-site banners.

Your continued use of our Services after changes means you accept the revised policy.

14. Contact Us

Privacy & Compliance Contact

privacy@fluentgrid.com

Grievance Officer:

Manas Kumar Sandhibigraha & Sri harsha Vardhan Sarma Voleti

Fluentgrid Limited

15. Fluentgrid Locations

Corporate Headquarters - India

Fluentgrid Towers, IT Park, Rushikonda, Visakhapatnam - 530045, Andhra Pradesh, India

Middle East Operations

Unit 02, Level 4, Hub71, Abu Dhabi Global Market (ADGM), UAE

Global Offices

www.fluentgrid.com

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